Frequently asked questions
What Happens If an On Demand Service Doesn't Fully Resolve the Issue?
We's straight answer: What Happens If an On Demand Service Doesn't Fully Resolve the Issue?
What Happens If an On Demand Service Doesn't Fully Resolve the Issue?
In our experience, if the delivered work doesn't fully resolve what was scoped, the first step is a direct conversation about what's still not working and why, since sometimes the original scope didn't capture the full underlying issue. From there, follow up work is scoped and handled based on whether it falls within the original request or represents new, separate work uncovered during the fix.
Our on If the fix doesn't fully hold
In our experience, this question is a reasonable one to ask before purchasing a one off service, since on demand work doesn't carry the built in ongoing relationship a retainer does. What resolution looks like in practice depends on whether the issue was misdiagnosed at the start or whether new complications surfaced once work began.
Related questions our clients ask
A few related questions our clients ask us
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