Arising Media

Frequently asked questions

Do On Demand Services Include Ongoing Support? (Support)

We's straight answer: Do On Demand Services Include Ongoing Support?

Do On Demand Services Include Ongoing Support?

In our experience, on demand services are scoped as defined projects with a clear deliverable and end date, so ongoing support isn't automatically bundled in, it's structured as a separate, explicit option once the initial project wraps, whether that's a support window for questions and small fixes or a transition into a managed retainer if the work needs continuous attention. Which path fits is usually clear once the project itself is done and the verifiable maintenance need is visible.

Our on What happens after delivery

In our experience, this question tends to come from someone who's worried about being left with something they can't maintain after the project ends, a new site, a new integration, a new campaign setup. What's actually needed afterward depends on the type of deliverable, a static project like a one time audit needs little follow up, while something like an ongoing ad campaign needs a support plan from the start.

Related questions our clients ask

A few related questions our clients ask us

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