Arising Media
Billing Policy
How we bill for subscriptions, project work, and retainer engagements.
Billing Cycle and Invoicing
Monthly subscription products, including Web Audit Monitoring, are billed on the same calendar date each month from the date of signup. Project and retainer working relationships are invoiced according to the payment schedule in your signed statement of work, generally on net, 15 terms unless otherwise agreed in writing.
Accepted Payment Methods
We accept major credit and debit cards and ACH bank transfer, processed through our billing system of record. Card and bank account details are never stored directly on Arising Media infrastructure.
Subscription Products
Subscription based tools, such as the $10 per month Web Audit Monitoring plan, renew automatically each billing cycle until canceled. A completed audit includes a 10 day free cooldown period before another audit can be run on the same property.
Cancellation Policy
You can cancel a subscription at any time by contacting our billing team. Cancellation takes effect at the end of the current billing period. We do not provide partial month refunds for the period in which you cancel.
Refund Policy
Project deposits are non refundable once work has started. Subscription charges already processed for the current billing period are non refundable. Refund requests are reviewed case by case and we respond within 5 business days.
Price Changes
We provide at least 30 days notice by email before any change to subscription pricing. Continued use of the product after the effective date of a price change constitutes acceptance of the new price.
Late Payments and Failed Charges
A failed subscription charge is retried automatically. Project invoices unpaid beyond net, 15 terms may gain in a pause of active work until the balance is resolved.
Billing Disputes and Questions
If you have a question about a charge or invoice, contact our billing team at billing@arisingmedia.us. We respond to billing inquiries within 2 business days.